Shipments and returns
1. Package PostNL Netherlands max 1.75 x 0.78 x 0.58 m
t/m 10 kg € 8,50
t/m 30 kg € 13,50
2. Packages Europe 1.00x max 0,50 x 0.50 m
3. Worldwide: On request
4. Other dimensions and weights on request.
VATAll prices include 21% VAT TPT, this also applies to the shipping costs.
How can you complain?
The products TPT supplies should you receive in perfect condition. In addition, our products must comply with the characteristics listed on the website. Upon receipt of the item you should examine the state of the product or to inspect. If you discover a defect, such as a fault or damage, you must provide proof eg by using a picture. The product of this Then you must lack (and proof) to report that a solution can be found. To us immediately
Complaints about the products or performance of the contract shall as soon as possible and in full and submitted to us clearly defined.
TPT will deal with complaints submitted within 14 days from the date of receipt.
You can return an item?
If the article is not correct, you have the option to send it back. Within a period of 14 days (from receipt of the article) You do hereby give reasons why you want to return the item, but no reason TPT may have to ask you for the purpose of improving our business purposes. You can return the item to:
Truck Parts Trading B.V.Ambachtsweg 12
6673 DK Andelst
Conditions for return:
* During this period, you should carefully deal with the product and its packaging. You can unpack the product only to the extent of use to the extent necessary to judge whether you want to keep the product. The article should not installed or damaged. You must return. The item in its original condition and packaging with all accessories
* When ordering, you will receive a return form. You must complete this form and return along with the product.
* The cost of returning to your account.
We advise you to steer through the parcel return the item.
You are responsible for proof that the goods delivered within the time limit are returned, eg by means of a proof of posting.
* If TPT has received the product in good order, we will issue a refund of the purchase price, excluding shipping costs. This happens as soon as possible but no later than 30 days after the return.
* If a reasonable suspicion exists that the product has been installed, used or damaged TPT may decide to refuse the returned item or return it. Only a portion of the amount paid